# Errors & Troubleshooting

Error message related to snapshots

## Error codes

**Error** **`ER145`** **&** **`ER149`****: Internal rotation error** **`ER`****, please contact us for more details.**

**Example:**
"Internal rotation error ER145, please contact us for more details."

**Example:**
"Internal rotation error ER149, please contact us for more details."

This is generic error message that may appear **when rotating your snapshot fails.**

To get more information about what exactly happened, **you can contact support with providing the snapshot ID.**

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**Error** **`ER147`** **&** **`ER148`****: Internal snapshot error** **`ER`****, please contact us for more details.**

**Example:**
"Internal rotation error ER147, please contact us for more details."

**Example:**
"Internal rotation error ER148, please contact us for more details."

This is generic error message that may appear **when running your snapshot job fails.**

### Common Fix Is To Try To Re-connect Your Cloud Provider Account

- Go to [Cloud Providers — SimpleBackups](https://my.simplebackups.com/provider).
- On the cloud provider actions choose **Reconnect**.

![Errors & Troubleshooting screenshot 1](https://simplebackups.com/docs/docs-assets/media-helpkit-co/6cce26946cd6e07941c8.png)

- This will redirect you to your cloud provider account to re-connect again to Simplebackups.

If this fix doesn’t apply, **you can contact support with providing the snapshot ID.**