Account cancellation

Cancel your subscription, or delete your account entirely.

Cancelling a subscription and deleting an account are two separate actions. If you want to stop paying but keep your data and configuration, cancel the subscription. If you want to remove your account from SimpleBackups completely, you need to do both — in that order.

Cancel your subscription and keep your account

1. Go to Settings → Subscription
2. Scroll to the Danger Zone card
3. Click Switch to Basic Plan (free) and confirm

Your paid subscription is cancelled immediately and your Team moves to the Basic (free) plan. Your account, backups, servers, and storages all stay in place.

!Basic plan limits still apply

The Basic plan is far more limited than any paid plan — fewer backup resources, less frequent scheduling, and a smaller SimpleStorage quota. If your current setup exceeds those limits, the backups over the limit will be locked and will stop running until you either reduce your setup or resubscribe.

Check the pricing page for the current Basic limits before you cancel, so you know what will stop.

!Only the Team Owner can cancel

Cancellation is restricted to the Team Owner. The Danger Zone card is not shown to anyone else, so if you are an Administrator you will not see the cancel button and need to ask the Owner.

Administrators can still do everything else in billing — change or upgrade the plan, manage add-ons, update the payment method, and download invoices. Members and Viewers see a read-only Subscription tab. See Teams, Projects & users for the full role breakdown.

Delete your account

You must cancel any active subscription before you can delete your account. The Delete my account button stays disabled while a subscription is active.

1. Cancel your subscription first (see above)
2. Go to Settings → Profile
3. Scroll to the account cancellation card and click Delete my account
4. Fill in the confirmation form and confirm

!Account deletion is permanent

Deleting your account removes your Teams, backup configurations, servers, storage connections, and logs from SimpleBackups. Backup files already stored in your own cloud storage are not touched — they remain in your buckets. Anything stored in SimpleStorage is part of your SimpleBackups account, so download what you need to keep before you confirm.

+Tip

Removing a single server rather than your whole account? See Uninstalling.